DELIVERY UPDATE – IMPORTANT INFORMATION ***PLEASE READ***

Due to the after-effects of Covid-19 the UK haulage network is under substantial pressure and reduced capacity.

1) Delivery - Delivery lead time is currently estimated at 3-5 working days (this may vary)

2) Tracking - You will receive text tracking from the couriers approximately 2 working days from placing your order. We cannot advise of a delivery date before 2 working days so please do not call.

3) Your trades person - Do not book your landscaper or builder in until the goods have arrived (because delivery estimates are not guaranteed)

4) Replacements - Replacement goods lead time (damages) is estimated at 8 working days to arrive (therefore please order 10% extra for breakages, cuts & corners)

5) Collections - You can arrange a collection (starting from £100 per pallet) for full, unused pallets only. Collections take 3-5 working days to be made based on the availability of the haulier

6) Customer Service – Please be aware our customer service team can only convey information to you as quickly as we can get it back from the pallet networks who are currently under enormous pressure. We will relay the information to you as soon as we get it.

Thank you for your understanding during these unprecedented times. We’re doing everything we can to get back to our normal service as soon as possible!

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COVID-19: We are delivering online orders. Our delivery lead-time is now extended - and is 3-5 working days on all orders. You will receive your tracking information via email.

Please read this page carefully before placing your order, to ensure that we deliver to your postcode at a time that is convenient for you. If you cannot find the information you were looking for, please check our FAQ page for further information.

Deliveries normally take place Monday to Friday, excluding bank and public holidays, usually between 8am to 6pm.

Deliveries are made using a tail lift vehicle which requires a solid, flat surface for the offload.

Unless otherwise requested, all deliveries are to the kerbside only (e.g. in the road adjacent to the kerb). We recommend reserving some space for your delivery. The driver may attempt to place the product on a driveway at their discretion. Please note we cannot deliver onto a slope.

When we confirm your order has been despatched by email you should:

• check the address details and telephone number so that we can contact you if necessary on the day of delivery.
• ensure the delivery area is flat and solid enough to take the weight of a pallet truck.
• advise of any constraints which may restrict access to the delivery address.

Please ensure you or your representative is available to sign for the delivery, otherwise, you may be liable for a re-delivery charge per pack if the goods are unable to be left.

For large orders, alternative delivery methods can be arranged. Please call our office on 01993 608 824 to discuss any delivery requirements or to seek clarification.

Whilst every effort is made to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the day specified.

We only ship to mainland UK addresses.

Delivery Cut-Off Time (Same day Dispatch)

Cut-off time for same day dispatch is 12pm (Noon). All orders made after this time will be dispatched the next working day.

For example, an order placed at 2pm for next day delivery on a Monday will be dispatched on Tuesday for delivery Wednesday. 

Small Item Courier

All small items such as Pointfix Jointing compound, paving sealers, and paving cleaners are sent via a separate courier service. 

My Delivery is late. Am I entitled to compensation?

We strongly advise not to arrange any tradesperson or equipment hire until the goods have been delivered in case of any unforeseen circumstances resulting in a delayed delivery. Deliveries are carried out by a third party delivery company. Whilst we make every effort for the goods to be delivered in the given time frame, this is just an estimation and never is guaranteed, therefore we cannot be held responsible for any matters beyond our control that result in your delivery being delayed. You are not entitled to any compensation. 

 

Shipping Price List (See zone Diagram below price list)

	Standard
	3-5 days *
Zone 1	FREE
Zone 2	£10 per pallet
Zone 3	£55 per pallet

Postcodes

Zone 1

 

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, L, LA, LD, LE, LN, LS, LU, KT, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PO1-29, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WO, WF, WN, WS, WV, YO

Zone 2

CA, DG, EH, EX, FK, G, KA1-26, KA29-30, KY, LL, ML, PA1-19, PL, SA, SY, TD, TQ, TR1-20, TR26-27 

Zone 3

AB, DD, IV1-36, IV40, IV52-55, IV63, KW1-14, PA21-38, PA80, PH1-41

 

*3-5 working days in Zone 1; 3-6 working days in Zone 2 and Zone 3.
**order must be placed before cut off time 12:00 noon.
***minimum lead time of 3 working days in Zone 1 and 5 working days in Zone 2 and 3 - order must be placed before cut off time 12:00 noon.
****Saturday deliveries must have a lead-time of at least 3 working days for Zone 1 and 5 working days for Zone 2 and Zone 3 - order must be placed before cut off time 12:00 noon

 

Please call our office on 01993 608 824 to discuss any delivery requirements or for clarification.

 

***Whilst every effort is made to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the expected day***

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