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Returns

Customer Care

Returns & Refunds

We want you to be happy with your order. If you need to return paving or accessories, this page explains how we can help.

Quick overview

Notify within 14 days of delivery Goods unused & in original packaging Return cost from £100 per pallet Full packs / unopened accessories Refund after inspection & restock

How it works

Tell us

Contact us within 14 days of delivery to request a return.

Prepare pallet(s)

Goods must be unused, in original packaging, and stacked on the pallet exactly as delivered.

Arrange collection

We can arrange collection from £100 per pallet (up to 1000 kg). Price varies by postcode and vehicle type.

Refund processed

Once returned, inspected and booked back into stock, we issue your refund.

Policy details

Returns 14 days
Eligibility: Products must be unused, as new, in saleable condition and in the original product packaging.
Timeframe: You must notify us within 14 days of the delivery date that you wish to return the goods.
Condition on pallet: Goods must be placed on the pallet exactly as delivered so the driver can load via pump truck.
Responsibility: You are responsible for the goods until we receive and accept them back into stock.
Important: Only full packs or unopened accessories can be returned.
Collections & Return Costs from £100/pallet

You can arrange your own return, or at our discretion we may arrange a collection for you via our distribution network where applicable.

  • Standard tail-lift collection: from £100 per pallet (up to 1000 kg).
  • Costs vary by postcode; remote areas may be higher.
  • If a Hi-Ab (crane) is required, this will be POA.
Tip: Photograph your prepared pallet(s) before collection as proof of condition.
Refunds after inspection

Refunds are issued once the returned goods have been received, inspected, and booked back into stock.

  • We’ll email you when inspection is complete.
  • Refunds are made to the original payment method.
  • Original delivery charges are non-refundable unless the goods are faulty or mis-described.

This does not affect your statutory rights.

Faulty, damaged or incorrect items

If your order arrives damaged or you believe it is faulty:

  • Contact us as soon as possible with your order number.
  • Provide clear photos of any damage/defect and the pallet label.
  • Keep all packaging until we advise next steps.
We’ll sort it: Where a product is confirmed faulty or incorrect, we’ll repair, replace, or refund in line with consumer law.

Frequently asked questions

Can I return part of a pack?

No. We can only accept returns of full packs or unopened accessories.

Do you refund the original delivery charge?

Delivery charges are non-refundable unless the goods are confirmed faulty or mis-described.

How long does a refund take?

After we receive and inspect your return, refunds are typically processed promptly back to your original payment method. Your bank may take additional time to show the funds.

Can I arrange my own courier?

Yes, provided goods are securely palletised and insured in transit. You are responsible for the goods until they reach us.

For full details, please also see our Delivery Information and Terms & Conditions.