We will issue a refund for any returned product purchased from Paving Direct, providing we are notified within 14 days of the delivery date that you wish to return the goods, and subject to the following conditions:

  • The product must be returned unused and as new, in saleable condition, and in the original product packaging.
  • You are responsible for the cost and arranging the return of the goods. At our discretion, we may be able to arrange a collection for you with our current distribution network where applicable. The cost of this from £100.00 per pallet (up to 1000 kg) on a standard delivery. Price may vary depending on postcode, with more remote and distant areas tending to cost more for a collection. £POA if a Hi-Ab lorry is required
  • The goods must be on the pallet exactly the same as how it was delivered, so the driver can load via a pump truck onto the vehicle.
  • You are responsible for the goods until they are in our possession and have been deemed as accepted.

Please note, only full packs or unopened accessories can be returned.


Refunds will be issued once we have received the returned goods and verified their condition, and they've been booked back into stock. This may take up to 5 working days once the goods have been received.

You will receive a full refund of the amount paid less relevant collection and re-stocking charges where applicable and any damages.


Returns Address

If you are returning the goods yourself, please include a covering letter / note with your full name and order number from your invoice, so we can identify the goods. Goods sent back with no information cannot be identified to the sender, which may result in a delay of your refund / credit.

Please send the goods to:



Burford Quarry

Burford Road

Brize Norton


OX18 3WN

Ref (Your Name/Order Number)