You can find your order details using the form on this page. Choose either your email address or postcode to help us find your order details.


We will issue a refund for any returned product purchased from Paving Direct, providing we are notified within 14 days of the delivery date that you wish to return the goods, and subject to the following conditions:

  • the product must be returned unused and as new, in saleable condition, and in the original product packaging.
  • you are responsible for the cost of the return of goods. We are able to arrange a collection for you with our current distribution network. The cost of this is £37.00 per pallet upto 1200kg.

Please note only full packs can be returned.


Refunds will be issued once we have received the returned goods and verified their condition.

You will receive a full refund of the amount paid less relevant collection and re-stocking charges where applicable and any damages.


Whilst every effort is made to deliver the product to you in perfect condition breakages can occur.

If you should find any problem with your order please sign for the goods as 'damaged'. We will not be able to arrange replacements or credit if delivery is not signed for as 'damaged'.

Please notify us within 7 days of receipt of the goods. We will require photos showing the condition of the damaged product to be able issue you with replacements. When ordering it is always advisable to allow an additional 10% extra for cutting, wastage and for a small number of potential breakages.