Terms & Conditions

The website at www.pavingdirect.com (“our site”,) is owned and operated by Pavestone (UK) Limited, trading as Paving Direct (“Paving Direct” "we", “us” or “our”) with our registered address at Burford Quarry, Burford Road, Brize Norton, Oxon OX18 3WN.

These website Terms and Conditions (“terms”) set out the basis on which you may access our site. Please take the time to read them carefully before using the site as they include important terms which apply to you. Your access and use of our site is also subject to:

  • our Privacy Policy which sets out the terms on which we may process any personal data we collect from you or that you provide to us; and
  • our Cookie Policy which sets out information about the cookies we use on our site.

By accessing our site, you confirm that you have understood and agree to these Terms and Conditions as well as our Privacy Policy and Cookie Policy. If you do not understand or agree to any of them, you must not use our site.

1. Information About Us

Pavestone (UK) Limited is a company registered in England and Wales under company number 04643500 with its registered office at Burford Quarry, Burford Road, Brize Norton, Oxon OX18 3WN. Our main trading address is Burford Quarry, Burford Road, Brize Norton, Oxon OX18 3WN. We are a Limited company and our VAT number is 801211891.

2. Changes To These Terms

We may revise these terms at any time by amending this page. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.

3. Changes To Our Site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may not be current and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

4. Accessing Our Site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and Conditions, our Privacy Policy and our Cookie Policy, and comply with them.

5. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it.  Those works are protected by laws and treaties around the world with respect to copyright, trademarks, database and other intellectual property rights.  All such rights are reserved. “Pavestone”, “Paving Direct” and "Bekstone" associated are trademarks of Pavestone (UK) Limited. You are not granted any rights to use the trademarks, service marks, trade names, logos, domain names, or any other features of the Pavestone, the Paving Direct, or associated brands whether for commercial or non-commercial use. You may retrieve and display the content of our site on your device, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print off one copy of such content for your own personal, non-commercial use, provided that you keep intact all copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the material or content of the site without permission from us.

6. No Reliance On Information And Viruses

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, is complete or up-to-date.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your device, computer programs and platform in order to access our site. You should use your own virus protection software.

7. Limitation Of Our Liability

Our site is provided for use “as is” and without any warranties or guarantees, whether express or implied, except to the extent we are not permitted to exclude or limit these by law. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, our site; or (ii) use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; or (iv) any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You must bear the risks associated with the use of the internet and are responsible for any technical or compatibility issues you may experience. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked to our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

8. Electronic Communication

When you visit our site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Your details will never be shared with any third party companies. The option to unsubscribe from our mailing list is given on each email we send. Alternatively, please contact us at [email protected] and we can remove you from our mailing list manually.

9. Linking To Our Site

You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice or to place any restriction on it that we see fit. The website in which you are linking must comply in all respects with the content standards set out herein. If you wish to make any use of content on our site other than that set out above, please email us at [email protected].

10. Third Party Links And Resources In Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources and so are not responsible for them. This extends to advertisements and sponsorships.

11. Prohibited Uses

You may use our site only for lawful purposes. You may not use our site: (i) in any way that breaches any applicable local, national or international law or regulation; (ii) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; (iii) for the purpose of harming or attempting to harm minors in any way; (iv) to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards or infringes the intellectual property rights of any person; (v) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); (vi) to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, logic-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You agree not to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You also agree not to interfere with, damage or disrupt any part of our site, any software used in the provision of our site or any equipment or network or software owned or used by any third party. If you attack our site via a denial-of-service attack or a distributed denial-of service attack, then in addition to breaching these terms of use, you would likely commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

12. Suspension, Termination And Other Consequences

We will determine, in our reasonable discretion, whether there has been a breach of your obligations under these terms and conditions. If we believe a breach has occurred, we may take such action as we deem appropriate, including any or all of the following: (i) immediate temporary or permanent withdrawal of your right to use our site; (ii) issue of a warning to you; (iii) legal action against you; (iv) disclosure of such information to law enforcement authorities as we reasonably feel is necessary. We exclude liability for actions taken in response to breaches. The responses described in these terms of use are not limited and we may take any other action we reasonably deem appropriate. The suspension or termination of your registration and / or your right to use the site will not affect either your or our accrued rights or liabilities and will not affect any term in these terms of use which, by its nature, is intended to survive termination.

13. Accounts, Registrations And Passwords

To facilitate future purchases on our site, you may choose to create an account by providing an e-mail address and password and other personal information. Please note that you may choose to use our site and make purchases without creating an account. If you do create an account, you confirm that the information you provide upon creating an account and at all other times will be true, accurate, current and complete. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorised access to or use of our site via your account and to preserve the confidentiality of your username and password, and any device that you use to access our site.

You agree to notify us immediately of any breach in secrecy of your log-in information of which you become aware or suspect. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify us by e-mail to [email protected].

We reserve the right to terminate your account at any time, without notice or liability. Termination will not affect any rights or liabilities either you or we already have by the time termination takes effect.

14. Product Information

Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on our site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a product when you receive it.

15. Ordering And Availability

To order any product(s) you must be at least 18 years of age.

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the Order and Pay button on the Checkout page.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product(s). All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Order and Pay” button on the Checkout page, you enter into an obligation to pay for the product(s). Where we accept your order, we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has been despatched ("Despatch Confirmation"). The contract between you and us in relation to the product(s) ordered ("Contract") will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the product(s) whose despatch we have confirmed in the Despatch Confirmation.

16. Prices And Payments

The price for the product(s) available for purchase are set out on our site. The prices displayed include taxes and delivery costs, unless you select expedited delivery (if available), in which case the appropriate delivery cost will be added to the total amount due at Checkout.

Some locations attract additional delivery surcharges and it may not be possible for us to deliver to all locations. Our delivery charges and restricted delivery areas are fully detailed in our Shipping Information.

Prices (and charges for expedited delivery (if available)) are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

Payment for all orders must be made by either credit or debit card. Our site uses third parties to process payments. For more information on how your personal, contact and order details are shared with those third-party payment processors, please read our Privacy Policy.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason.
All monetary transactions on our site take place in Pounds Sterling (GBP).

17. Delivery

When you place an order for a product(s) through our site, the product(s) will be delivered to the address in the United Kingdom you designate as the “Shipping Address” during the Checkout process.

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or within 3-5 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

If your Shipping Address is geographically remote, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Orders cannot be delivered to a PO Box or similar addresses.

If there are access issue to the Shipping Address and smaller or special vehicles are required, we will inform you in writing (email) of additional delivery costs need to reach the Shipping Address prior to dispatch of goods, at which point you can agree to the additional delivery costs or cancel your order. Please note, if you cancel the order once the goods have been despatch, you will be liable for the full delivery charge and any costs as incurred by us.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made using a tail lift vehicle and normally take place Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 6pm. It is not possible to specify a precise time at which a delivery will take place. Unless otherwise requested, all deliveries will be made to the kerbside.

Whilst we make every effort to deliver the product(s) on a particular delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the day in question.
Please note that we require all deliveries to be signed for.

Deliveries are to the Kerbside only. It is down to the driver's discretion if you wish for them to help move / unload the goods onto your property as a driver is uninsured when entering onto your property. This is due to current UK Health & Safety Regulations. We are not resposible or liable for any damages that may accur at your own discretion on your property, other than kerbside. In the event of any kerbside damages, this must be recorded immediately at the time with the driver and then dealt with directly with the delivery company.

Once dispatched, delivery consignments cannot be changed (e.g. different delivery date or different delivery address) as this creates a new consignment. If you require a change to the delivery date or location, this can be arranged with our team, but you will be liable for the full cost of the new consignment.

If you refuse to receive the goods once dispatched, you will be liable for the full delivery charge and any costs as incurred by us.

18. Risk And Ownership

The product(s) ordered will be at your risk from the time of delivery. Ownership of the product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the product(s), including any delivery charges, have been received.

19. Cancellation Right

You may cancel your contract with us for the product(s) you order at any time up to the end of the fourteenth working day from the date you receive the ordered product(s). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. You are only liable for the cost return of the goods as stipulated by Paving Direct.

To cancel a contract, you must inform us by e-mail, giving us your name, address and order reference.

If you have received the product(s) before you cancel your contract then you must send the goods back at your own cost and risk. If you cancel your contract but we have already processed the product(s) for delivery you must not unpack the product(s) when they are received by you and you must send the product(s) back to us at your own cost and risk as soon as possible. In all cases you will be liable to pay any direct costs incurred by us.

You have a legal obligation to take reasonable care of the product(s) you return while in your possession. Returned product(s) must be in re-saleable condition and returned in the original packaging.

Nothing in this section affects your legal rights.

20. Cancellation By Us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area;
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

21. Refunds

If you cancel your contract for any product(s), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the product(s) back or, if earlier, the day on which we receive evidence that the product(s) have been collected by our designated courier or you have returned the product(s) to our returns address. We will refund the price paid in full (subject to any deduction we are entitled to make due to damage to the product(s)), We will not refund your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. We can only refund to the billing card we recieved payment from. In order to refund owed amounts to a different person/account, we will need this in writing with two valid forms of ID to verify you are the initial customer who has a contract of purchase with ourselves. The customer is responsible for the cost of goods to be returned if the goods aren't faulty.

Nothing in this section affects your legal rights.

22. Product Warranty

Without limiting your legal rights, all products supplied by us are covered by a warranty from us, for your additional peace of mind. The Warranty is calculated (in each case) from the date of purchase ("Warranty"). Please retain a copy of your order confirmation as proof of purchase.

In the event of a defect, you should e-mail us at [email protected]. You may be required to provide us with proof of purchase and evidence of the defect. In the event of a defect that is covered by the Warranty, our obligation under the Warranty will be to provide a repair or replacement.

If a product is knowingly laid with a defect apparent prior to laying we reserve the right not to replace the product and will not accept any responsibility for costs incurred to rectify.

Replacement products are subject to the same Warranty as the original product, calculated from the date of purchase of the original product.

Nothing in this section affects your legal rights.

23. Our Liability

Nothing in these Terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that, by law, may not be limited or excluded.

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

If the product we deliver is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the product(s) in question.

If you do not receive the product(s) ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any product that is damaged or defective; or
  • to refund to you the amount paid by you for the product in question

24. Events Beyond Our Control

We shall have no liability to you for any failure to deliver product(s) you have ordered or any delay in doing so or for any damage or defect to product(s) delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

25. Applicable Law

If you are a consumer, please note that these Terms and Conditions, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

26. Miscellaneous

If any of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the remaining provision of these terms and conditions, which still remain in full force and effect. If you breach these terms and conditions and we fail to act on this, we will still be entitled to enforce our rights and remedies at a later date.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

27. My Delivery is late. Am I entitled to compensation?

We strongly advise not to arrange any tradesperson or equipment hire until the goods have been delivered in case of any unforeseen circumstances resulting in a delayed delivery. Deliveries are carried out by a third party delivery company. Whilst we make every effort for the goods to be delivered in the given time frame, this is just an estimation and never is guaranteed, therefore we cannot be held responsible for any matters beyond our control that result in your delivery being delayed. You are not entitled to any compensation. 

Thank you for visiting our site.

28. Competition T&C's

Competitions & Prize draws are to be concluded by Paving Direct at their own discretion.

Photo competitions to be judged in-house and at the discretion of Paving Direct and their staff. A chosen winner will be based on 1) Patio Design 2) Aesthetics and 3) Photographic competency.

Review invitation competitions to be judged by Paving Direct at their own discretion, by placing entrants into a random-generated prize draw.

Paving Direct has exlusive rights to use all entries for marketing purposes, and by sending in an entry, Paving Direct can use the photo's at their own discretion unless notified in writing not to publish the supplied content. By sending in an entry, the recipient is confirming that the product (s) used have been supplied by Paving Direct, and accept responsibility & liability for any infringements caused by use of photo's for Paving Direct marketing purposes.

A winner will be notified in writing via email with the details they have provided upon entering the competition and within 30 days of the competition end date.

A prize winner has 180 days to claim their prize upon being chosen as a winner and notified by Paving Direct via email.

Competitions sent via email are GDPR & legally compliant and sent via MailChimp & TrustPilot. A recipient has the option to opt out and/or Unsubscribe at any time.

Opting out of communications before or after submitting an entry does not invalidate entry of competition.