General Information & Warranties

Dimensions

All dimensions quoted for natural stone are nominal. Because most stones are hand-cut, reasonable tolerances should be expected. Coverage figures include typical joint widths so you can order with confidence.

Tight layouts & feature kits

If space is critical — especially with circles and feature kits — dry lay first to confirm joint gaps and alignment before installation.

We reserve the right to change dimensions and pack sizes without notice.

Colour & Appearance

Natural stone varies in colour and shading — it’s part of its character. Reconstituted stone, concrete products and pointing compounds contain natural aggregates and pigments, so shade differences can occur between batches.

Best finish tip

When using multiple packs, blend pieces from all packs as you lay to achieve a seamless, natural mix of tones.

Website swatches are a close guide, but screen and print limitations mean exact matches cannot be guaranteed. Please check your delivery before installation.

Installation Advice

Inspect all materials upon delivery to ensure they meet your expectations before laying. Once installed, defects are difficult to correct retrospectively.

Don’t lay if you suspect a defect

If you believe an item is faulty, stop and contact us so we can help quickly. Laying products with visible issues may affect your warranty.

Maintenance & Care

Do

Use Lithofin® cleaning products — we’re happy to advise on the right solution.
Wipe strong-coloured spills immediately with a damp cloth.
Follow product-specific care guidance for best results.

Don’t

Don’t use pressure/jet washers — they can damage joints and the surface and will invalidate your warranty.
Don’t use de-icing salts, harsh chemical treatments or patio sealants on M-Coat® paving.

Warranties

In the unlikely event of an issue, we’ll act quickly to put things right. Please notify us immediately and avoid laying any items you believe are defective.

CE Certification

All products meet the required characteristics and standards for the United Kingdom and European Union.

Performance tested for strength and durability.
Dimensional tolerances assessed during manufacture.
Slip/skid resistance evaluated to relevant standards.
Frost resistance and water absorption considered where applicable.

Typical standards (examples)

Natural stone paving: EN 1341 (slabs), EN 1342 (setts), EN 1343 (kerbs). Concrete paving: EN 1339 (flags), EN 1338 (blocks), EN 1340 (kerbs).

Factory Production Control Declaration of Performance Harmonised standards

M-Coat® 10-Year Guarantee

Guaranteed from the date of purchase against frost damage and efflorescence staining under normal domestic garden conditions.

What’s covered

Surface integrity in normal domestic use.
Resistance to frost damage.
Resistance to efflorescence staining.

To maintain cover

Clean spills promptly.
Avoid pressure/jet washing.
Do not use de-icing salts, chemical treatments or patio sealants on M-Coat®.

Exclusions: Improper installation, structural movement, impact damage, use in commercial/vehicular or heavy-traffic areas, or non-approved cleaners/treatments.
Remedy: At our discretion we will repair, replace, or refund the affected product value following inspection and validation of the claim.