• All orders are subject to acceptance and availability.
• Prices include VAT where applicable.
• Delivery estimates are estimates until confirmed by our courier.
• Risk passes on delivery. Title passes on full payment.
• Please check sizes, colours, formats and quantities before booking trades.

• Access, rectification, erasure, restriction, portability, and objection.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the ICO.

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• Large items via Palletline kerbside delivery; smaller items via DPD.
• Couriers will contact you directly to book delivery.
• Please ensure suitable road access for a large vehicle and a safe, flat off-loading area.

• Contact Customer Support within 14 days of delivery to start a return.
• Collections typically take 5–7 working days, subject to haulier availability.
• Return costs start from £100 per pallet; exact charges depend on location and weight.

• Manufacturing defects covered in line with product specifications.
• Natural stone may vary in tone and texture; this is a feature, not a fault.
• Allow approximately 10% extra for cuts and breakages during installation.

Email photos and quantities with your name and order number. Replacements typically take up to 8 working days.

We take complaints seriously. Contact us via the channels above and we’ll acknowledge and investigate promptly. If unresolved, we’ll escalate to a senior manager for review.